Privacy Policy

Protecting your personal details on our website

Last updated: 16 July 2011

Dew Cadre (Change Associates) Ltd. (Registered number 7587829), whose registered office is at 142
Pandy Road Bedwas Caerphilly Mid Glamorgan CF83 8EP, knows that you care how information about
you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice
describes our privacy policy and forms part of our website terms and conditions ("Website Terms").

By accepting our Website Terms or by visiting ("the
Website") you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Dew Cadre (Change Associates) Ltd.. Dew Cadre (Change Associates)
Ltd. believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and
we are committed to giving you a personalised service that meets your needs in a way that also protects
your privacy. This policy explains how we may collect Personal Data about you. It also explains some of
the security measures we take to protect your Personal Data, and tells you certain things we will do and
not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will
give you the opportunity to tell us if you do or do not want to receive information from us about other
services or products (as applicable). You can normally do this by ticking a box on an application form or
contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the
Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may
include your contact details, date of birth, how you will pay for the product or service and
your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us,
in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only
use your Personal Data for the following purposes and shall not keep such Personal Data
longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from
us or selected partners from time to time. We may do this by automatic means using
a scoring system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party agencies
(including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide now or will or
may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and testing
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us and selected
partners unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including phone
conversations and emails) for quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this. We will not disclose your Personal Data to any third party except in accordance with
this Privacy Policy.
2.2. We may allow other people and organisations to use Personal Data we hold about
you in the following circumstances:
2.2.1. If we, or substantially all of our assets, are acquired or are in the process of being
acquired by a third party, in which case Personal Data held by us, about our
customers, will be one of the transferred assets.
2.2.2. If we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal proceedings.
2.2.3. We employ companies and individuals to perform functions on our behalf and we
may disclose your Personal Data to these parties for the purposes set out in clause
2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and
email, removing repetitive information from customer lists, analysing data, providing
marketing assistance, providing search results and links (including paid listings and
links) and providing customer service. Those parties are bound by strict contractual
provisions with us and only have access to Personal Data needed to perform their
functions, and may not use it for other purposes. Further, they must process the
Personal Data in accordance with this Privacy Policy and as permitted by the Data
Protection Act 1998. From time to time, these other people and organisations to
whom we may pass your Personal Data may be outside the European Economic
Area. We will take all steps reasonably necessary to ensure that your Personal
Data is treated securely and in accordance with this Privacy Policy and the Data
Protection Act 1998.
2.3. Where you give us Personal Data on behalf of someone else, you confirm that you
have provided them with the information set out in this Privacy Policy and that they
have not objected to such use of their Personal Data.
2.4. In connection with any transaction which we enter into with you:
2.4.1. We, and other companies in our group, may carry out credit and fraud prevention
checks with one or more licensed credit reference and fraud prevention agencies.
We and they may keep a record of the search. Information held about you by these
agencies may be linked to records relating to other people living at the same
address with whom you are financially linked. These records will also be taken into
account in credit and fraud prevention checks. Information from your application and
payment details of your account will be recorded with one or more of these agencies
and may be shared with other organisations to help make credit and insurance
decisions about you and members of your household with whom you are financially
linked and for debt collection and fraud prevention. This includes those who have
moved house and who have missed payments.
2.4.2. If you provide false or inaccurate information to us and we suspect fraud, we will
record this and may share it with other people and organisations. We, and other
credit and insurance organisations, may also use technology to detect and prevent
2.4.3. If you need details of those credit agencies and fraud prevention agencies from
which we obtain and with which we record information about you, please write to our
Data Protection Manager at Dew Cadre (Change Associates) Ltd., 142 Pandy Road
Bedwas Caerphilly Mid Glamorgan CF83 8EP.

3. Protecting Information

We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure
Sockets Layer (SSL) software ( via PayPal), which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company
during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the
collection, storage and disclosure of personally identifiable customer information. Our
security procedures mean that we may occasionally request proof of identity before we
disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.

4. The Internet

4.1. If you communicate with us using the Internet, we may occasionally email you about our
services and products. When you first give us Personal Data through the Website, we will
normally give you the opportunity to say whether you would prefer us not to contact you by
email. You can also always send us an email (at the address set out below) at any time if
you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered - this is the
nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how
our customers and potential customers use our website so we can develop and improve the
design, layout and function of the sites. A cookie is a piece of information that is stored on
your computer's hard drive through your browser, to recognise your browser and which
records how you have used a website. This means that when you go back to that website, it
can give you tailored options based on the information it has stored about your last visit. You
can normally alter the settings of your browser to prevent it from accepting cookies.
4.4. If you do not want us to use cookies in your browser, you can set your browser to reject
cookies or to tell you when a website tries to put a cookie on your computer. However, you
may not be able to use some of the products or services on our website without cookies.

5. Turning Off Cookies in Different Browsers

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from
accepting new cookies, how to have the browser notify you when you receive a new cookie and how to
disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons,
such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

6. Links

6.1. The Website may include third-party advertising and links to other websites. We do not
provide any personally identifiable customer Personal Data to these advertisers or third-party
6.2. These third-party websites and advertisers, or Internet advertising companies working on
their behalf, sometimes use technology to send (or "serve") the advertisements that appear
on the Website directly to your browser. They automatically receive your IP address when
this happens. They may also use cookies, JavaScript, web beacons (also known as action
tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads
and to personalise advertising content. We do not have access to or control over cookies or
other features that they may use, and the information practices of these advertisers and
third-party websites are not covered by this Privacy Policy. Please contact them directly for
more information about their privacy practices. In addition, the Network Advertising Initiative
offers useful information about Internet advertising companies (also called "ad networks" or
"network advertisers"), including information about how to opt-out of their information
6.3. We exclude all liability for loss that you may incur when using these third party websites.

7. Further Information

7.1. If you would like any more information or you have any comments about our Privacy Policy,
please either write to us at Data Protection Manager, Dew Cadre (Change Associates) Ltd.,
142 Pandy Road, Bedwas, Caerphilly, Mid Glamorgan CF83 8EP, or email us at
7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we
will publish the amended version on the Website. You confirm that we shall not be liable to
you or any third party for any change to this Privacy Policy from time to time. It is your
responsibility to check regularly to determine whether this Privacy Policy has changed.
7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by
writing to the above address or by emailing us at
This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to
information we hold about companies and other organisations.
7.4. If you would like access to the Personal Data that we hold about you, you can do this by
emailing us at or writing to us at the address noted
above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us
that we are holding any inaccurate Personal Data about you, we will delete it or correct it
promptly. Please email us at or write to us at the
address above to update your Personal Data.