Terms & Conditions


1. INTRODUCTION

1.1. This document (together with any documents referred to in it) tells you the terms and
conditions upon which we sell and supply the goods and services (the Products) listed on
this website (the 'Website') to you.
1.2. Before confirming your order please:
1.2.1. Read through these terms and conditions (the 'Conditions') and in particular our
cancellations and returns policy at clause 12 and limitation of our liability and your
indemnity at clause 16
1.2.2. Print a copy for future reference.
1.2.3. Read our privacy policy regarding your personal information.
1.3. By ordering any of the Products listed on this Website, you agree to be legally bound by
these Conditions. You will be unable to proceed with your purchase if you do not accept
these terms and conditions as may be modified or amended and posted on this Website
from time to time.
1.4. We reserve the right to revise and amend the Website, our disclaimers and the Conditions at
any time without notice to you. Your continued use of the Website (or any part thereof)
following a change shall be deemed to be your acceptance of such change. It is your
responsibility to check regularly to determine whether we have changed these Conditions.

2. ABOUT US

2.1. This Website is owned and operated by Dew Cadre (Change Associates) Ltd. ('we'/'us'/'our'),
a limited company registered in England and Wales under company number: 7587829
having our registered office at 142 Pandy Road, Bedwas, Caerphilly, Mid Glamorgan, CF83
8EP . Our VAT Number is: 11034816.
2.2. We subscribe to the Institute of Consultant's code of conduct which can be found at
2.3 Our Trading address and main office is at Suite 9, Tredomen Innovation and Technology Centre, Hengoed, Caerphilly, CF82 7FN.

3. COMMUNICATIONS

3.1. You agree that email and other electronic communications can be used as a long-distance
means of communication and acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal requirement that
such communications be in writing.
3.2. We will contact you by email or provide you with information by posting notices on our
Website.

4. OVERSEAS ORDERS

4.1. Our Website is only intended for use by customers resident in England, Wales, Scotland and
Northern Ireland (the United Kingdom).
4.2. We may, in our sole discretion, accept orders for goods from individuals located outside the
United Kingdom and ship them overseas. We may also agree to provide our services if you
are resident in the European Economic Area (EEA), subject to reserving a right to amend the
specifications or standards of the services offered on the Website and/or these Conditions or
to refuse to accept an order for our services from you, if it will put an excessive strain on our
business or if we have an objective reason for doing so. If we accept your order, you will be
liable to pay for all and any additional costs that we incur in order to facilitate your order,
such as (without limitation) extra shipping or postage costs. You will have an opportunity to
cancel your order in case the additional costs are not acceptable.
4.3. If we agree to supply any Products ordered from the Website for delivery outside the United
Kingdom they may be subject to import duties and/or additional taxes or expenses incurred
due to complying with foreign regulatory requirements or laws. You will be responsible for
payment of any such duties and/or taxes in addition to our price including VAT and the cost
of delivery (in the case of goods). Please note that we have no control over these charges
and cannot predict their amount. Please contact your local customs office or taxation
authority for further information before placing your order.
4.4. Please note that when shipping products internationally, you should be aware that
cross-border shipments are subject to opening and inspection by customs authorities.
4.5. You must comply with all applicable laws and regulations of the country for which the
Products are destined. We will not be liable for any breach by you of any such laws.

5. REGISTRATION

5.1. When registering on the Website you must choose a username and password. You are
responsible for all actions taken under your chosen username and password.
5.2. By registering on the Website you undertake:
5.2.1. That all the details you provide to us for the purpose of registering on the Website
and purchasing the Products are true, accurate, current and complete in all respects
5.2.2. To notify us immediately of any changes to the information provided on registration
or to your personal information
5.2.3. That you are over 18 or if under 18 you have a parent or guardian's permission to
register with and purchase the Products from this Website in conjunction with and
under their supervision
5.2.4. To only use the Website using your own username and password
5.2.5. To make every effort to keep your password safe
5.2.6. Not to disclose your password to anyone
5.2.7. To change your password immediately upon discovering that it has been
compromised
5.2.8. To neither transfer or sell your username or password to anyone, nor permit, either
directly or indirectly, anyone other than you to use them
5.3. You authorise us to transmit your name, address and other personal information supplied by
you (including updated information) to obtain information from third parties about you,
including, but not limited to, credit reports and so that we may authenticate your identity.
5.4. We reserve the right to terminate an agreement formed with you pursuant to clause 9 below
and to suspend or terminate your access to the Website immediately and without notice to
you if:
5.4.1. You fail to make any payment to us when due
5.4.2. You breach these Conditions (repeatedly or otherwise)
5.4.3. You are impersonating any other person or entity
5.4.4. When requested by us to do so, you fail to provide us within a reasonable time with
sufficient information to enable us to determine the accuracy and validity of any
information supplied by you, or your identity
5.4.5. We suspect you have engaged, or are about to engage, or have in anyway been
involved, in fraudulent or illegal activity on the Website

6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE

6.1. To be eligible to purchase the Products on this Website and lawfully enter into and form
contracts with us, you must:
6.1.1. Be 18 years of age or over
6.1.2. Be legally capable of entering into a binding contract
6.1.3. Provide full details of an address in the United Kingdom or the European Economic
Area (if you reside in the EEA) for the performance or delivery of the Products
6.2. If you are under 18, you may only use the Website in conjunction with, and under the
supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

7. PRICE

7.1. The prices of the Products are quoted on the Website.
7.2. Prices quoted for delivery (in the case of goods) and for performance (in the case of
services) are for the United Kingdom unless otherwise specified.
7.3. Unless otherwise stated, the prices quoted exclude VAT and delivery costs (in the case of
goods), which will be added to the total amount due from you at their current rate. Details of
our delivery charges can be located on our Website.
7.4. We reserve the right, by giving notice to you at any time before delivery or performance of
our obligations to you, to increase the price of the Products to reflect any increase in the cost
to us due to any factor beyond our control (such as without limitation, any foreign exchange
fluctuation, significant increase in the costs of labour, materials or other costs of
manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order
at any time before delivery of the goods and/or we have commenced providing the services.

8. PAYMENT

8.1. Payment can be made by any major prepay, credit or debit card or through an electronic
payment account ( PayPal) as explained on the order form.
8.2. By placing an order, you consent to payment being charged to your prepay/debit/credit card
account or electronic payment account as provided on the order form.
8.3. Payment will be debited and cleared from your account before the dispatch of the goods or
provision of the service to you.
8.4. When you pay for your order by card, we carry out certain checks which include obtaining
authorisation from your card issuer to ensure you have adequate funds and for security
reasons. This may involve validating your name, address and other personal information
supplied by you during the order process against appropriate third party databases including
the card issuer, registered credit reference agencies and fraud prevention agencies.
8.5. By accepting these Conditions you:
8.5.1. Undertake that all the details you provide to us for the purpose of purchasing the
Products are correct and that the payment card you are using is your own and that
there are sufficient funds to cover the cost of the Products ordered
8.5.2. Undertake that any and all Products ordered by you are for your own private or
domestic use only and not for resale
8.5.3. Authorise us to transmit the payment and delivery information provided by you
during the order process (included any updated information) for the purpose of
obtaining authorisation from your card issuer to ensure you have adequate funds, to
authenticate your identity, to validate your payment card and for other security
reasons, such as fraud prevention
8.6. We shall contact you should any problems occur with the authorisation of your card.
8.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of
your order and payment secure, but in the absence of negligence on our part, we cannot be
held liable for any loss you may suffer if a third party procures unauthorised access to any
data you provide when accessing or ordering from our Website.

9. ORDER PROCESS AND FORMATION OF A CONTRACT

9.1. All orders are subject to acceptance and availability. If any Products ordered are not
available, you will be notified by email and you will have the option either to wait until the
item is available or to cancel your order. It is your responsibility to provide us with a valid
email address so that we can contact you if necessary.
9.2. Any order placed by you constitutes an offer to purchase the Products from us. All such
offers received from you are subject to acceptance by us and we reserve the right to refuse
any order placed by you at any time prior to acceptance, without providing an explanation.
9.3. You shall be responsible for ensuring the accuracy of the details provided by you during the
order process and we will not accept an order unless all details requested from you have
been entered correctly.
9.4. You agree that if we contact you to acknowledge receipt of your order such communication
shall not amount to our acceptance of your offer to purchase the Products ordered by you
from the Website.
9.5. A contract between you and us (the 'Contract') incorporating these Conditions will only
subsist after we have debited your payment card and have confirmed that we have
dispatched the goods and/or shall be providing the requested service and, where
appropriate, have made it available to be downloaded. We will send you an email to confirm
this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your
offer to buy the Products from us. The Contract will only be formed when we send you the
Confirmation Notice (whether or not you receive it).
9.6. Where we agree to supply Products to you permanently or on an ongoing (continuous)
basis, such as by subscription, they shall be provided for a minimum fixed period of time (the
'Minimum Duration'). The length of the Minimum Duration will depend on which package or
product you have selected to purchase and is provided on the Website.
9.7. The Contract will relate only to the Products stated in the Confirmation Notice. We will not
be obliged to supply any other Products which may have been part of your order until we
have sent you a separate Confirmation Notice relating to it.
9.8. You must check that the details contained in the Confirmation Notice are correct and you
should print out and keep a copy of it.
9.9. You will be subject to the version of our policies and Conditions in force at the time that you
order the Products from us, unless:
9.9.1. Any change to those policies or these Conditions is required to be made by law or
governmental authority
9.9.2. We notify you of any change to our policies or these Conditions before we send you
the Confirmation Notice, in which case, we are entitled to assume that you have
accepted it, unless we receive written notification from you to the contrary within
seven working days of receipt of the Confirmation Notice.

10. DELIVERY

10.1. The Products will be delivered to you at the address you provided during the order process
which must be the address that is the billing address of your payment card. We may where
appropriate and at our option, deliver all or part of the services, to the email address you
supplied on registration or such other email address that we agree to use to communicate
with you.
10.2. We employ professional carriers. Nevertheless, you must examine the goods on arrival. If
you are asked for your signature on delivery, you must examine the goods before signing for
it.
10.3. Any dates quoted for delivering the goods and/or completing performance of the service are
approximate only. If no date is specified then it will take place within 30 days or a reasonable
time of the date of the Confirmation Notice, unless there are exceptional circumstances.
10.4. We shall not be liable for any delay in delivering the goods and/or completing performance of
the service, however caused.
10.5. The Products may be sent to you in instalments.
10.6. For Christmas deliveries, we recommend that you check our Website for the last date of
delivery. We will endeavour to dispatch all goods that are in stock within 24 hours.
However, we cannot guarantee delivery by 24th December.

11. RISK AND TITLE

11.1. The goods will be at your risk from the time of delivery.
11.2. Ownership of the goods will only pass to you when we receive full payment of all sums due
in respect of them including VAT and the cost of delivery (in the case of goods).

12. CANCELLING YOUR CONTRACT AND RETURNS

12.1. Cancelling before receiving a Confirmation Notice.
12.1.1. You may cancel your order for the Products at any time prior to receiving a
Confirmation Notice from us so long as you contact us in writing. You can send us a
cancellation notice by sending an email to info@dewcadrechangeassociates.com or
a letter to 142 Pandy Road, Bedwas, Caerphilly, Mid Glamorgan, CF83 8EP . Your
cancellation notice must quote your name, address, the name or a description of the
goods and services and your order reference number.
12.2. Cancellation after receiving a Confirmation Notice.

Goods

12.2.1. You are entitled to cancel your Contract at any time prior to receiving the goods so
long as you provide us with written notice or, if you have received the goods, so long
as you provide us with written notice at anytime within 7 working days starting from
the day after you received the goods. You can send your cancellation notice by
email to info@dewcadrechangeassociates.com or a letter to 142 Pandy Road,
Bedwas, Caerphilly, Mid Glamorgan, CF83 8EP . Your cancellation notice must
quote your name, address, the name or a description of the goods and your order
reference number.
12.2.2. Upon receiving your cancellation notice, we will contact you and provide details of
where you must return the goods and other relevant instructions. You must then
immediately return the goods to us at your own cost and risk. We reserve the right,
at our option, to collect the goods from you. If we wish to collect the goods we will
notify you of when they will be collected by us. We will charge you for the cost of
collecting the goods and will deduct this from any sum owed by us to you.
12.2.3. The goods must be returned to us in the same condition in which you received them
until such time as the goods are either collected by us or delivered back to us by
you. You must return the goods with its original packaging and the original invoice.
You have a legal obligation to take reasonable care of the goods whilst they are in
your possession. If you fail to comply with this obligation, we may have a right of
action against you for compensation.

Services (not including ongoing services)

12.2.4. You are entitled to cancel your Contract and obtain a refund within 7 working days
from the date of the Confirmation Notice. This also applies, where appropriate and
subject to clause 12.4, to items that are available to be downloaded. However, you
will no longer have a right to cancel if, with your agreement, we have already
commenced providing the services to you before this period of time expires. We
shall be deemed to have already commenced providing the services, in
circumstances where you have already downloaded products or materials that we
made available to you, from the Website.
12.2.5. You may notify us of your wish to cancel by sending us a cancellation notice to
info@dewcadrechangeassociates.com or a letter to 142 Pandy Road, Bedwas,
Caerphilly, Mid Glamorgan, CF83 8EP . Your cancellation notice must quote your
name, address, the name or a description of the goods and services and your order
reference number.
12.2.6. Upon receiving your cancellation notice, we will contact you providing any necessary
instructions which you will be required to follow.
12.2.7. So long as you have complied with your obligations under this clause, we will refund
the purchase price but not the cost of delivery (if any) to you by debiting the payment
card you used to purchase the Products.
12.3. Cancelling ongoing services.
12.3.1. Some of the services that we provide are available for a fixed period of time (such as
services available by subscription). In this clause these services are referred to as
'Ongoing Fixed Term Services'.
12.3.2. You are entitled to cancel your Contract for any Recurrent Fixed Term Services that
you have purchased and obtain a refund within 7 working days from the date of the
Confirmation Notice. This also applies, where appropriate, and subject to clause
12.4, to items that are available to be downloaded.
12.3.3. You will no longer have a right to cancel any Ongoing Fixed Term Services if, with
your agreement, we have already commenced providing this service to you within 7
working days from the date of the Confirmation Notice. We shall be deemed to have
already commenced providing the Ongoing Fixed Term Services, in circumstances
where you have already downloaded products or materials that we made available
to you from the Website.
12.3.4. In these circumstances you cannot cancel the Contract for any Ongoing Fixed Term
Services until the end of the Minimum Duration (even where the Minimum Duration
is more than one year) and you will not be entitled to a refund.
12.3.5. Although you may notify us of your intention to cancel an Ongoing Fixed Term
Services at any time, such notice will only take effect after the Minimum Duration
has elapsed. You may notify us of your wish to cancel the Ongoing Fixed Term
Services by sending us a cancellation notice to
info@dewcadrechangeassociates.com or a letter to 142 Pandy Road, Bedwas,
Caerphilly, Mid Glamorgan, CF83 8EP . Your cancellation notice must quote your
name, address, the name or a description of the goods and services and your order
reference number.
12.4. Exception to the right to cancel
You will not have a right to cancel an order for any goods or services purchased from us, in the
following situations:
12.4.1. If you expressly agree to us beginning to provide any services before the end of the
cancellation period.
12.4.2. The Contract is for goods which are bespoke or have been personalised or which
may deteriorate (such as food)
12.4.3. The Contract is for goods and/or services the price of which is dependent on
fluctuations in the financial market which cannot be controlled by us
12.4.4. The Contract is for the sale of land, auctions and financial service agreements
12.4.5. The Contract is for the supply of:
12.4.5.1. Audio or video recordings and computer software if unsealed by you
12.4.5.2. Audio or video recordings and software and other items that you have
successfully downloaded where a free trial or demonstration was available
to you to view or download
12.4.5.3. Newspapers, magazines and other periodicals
12.4.5.4. Gaming, betting and lottery services
12.5. Damaged, faulty or wrongly delivered goods
12.5.1. We will offer you a refund of the full purchase price, including the cost of delivery for
sending the goods to you, and the cost incurred by you in returning the goods to us,
if it:
12.5.1.1. Has been damaged on delivery
12.5.1.2. Is in a faulty condition
12.5.1.3. Has been delivered to you in error
12.5.2. provided that you return the goods to us and we are reasonably satisfied that the
goods have not suffered damage after delivery or have not been misused or used
other than in accordance with the instructions or the problem is not due to normal
wear and tear.
12.5.3. Alternatively, at your option, instead of a refund (and subject to returning the goods
as required under this clause) we will replace the goods with the same or a similar
product (subject to stock availability).
12.5.4. Sometimes the product specifications from the manufacturer may change, in which
case, if you request a replacement, we will do our best to offer you a substitute of
the same or better quality at the same price. If you are not happy with the
replacement, you can return the goods to us.
12.5.5. In order to claim a refund or replacement item please send us a cancellation notice
as soon as you become aware of a problem and no later than 7 working days after
receipt or the fault developing by email to info@dewcadrechangeassociates.com or
a letter to 142 Pandy Road, Bedwas, Caerphilly, Mid Glamorgan, CF83 8EP . Your
cancellation notice must quote your name, address, the name or a description of the
goods, a brief description of the problem, fault or damage and your order reference
number.
12.5.6. Upon receiving your cancellation notice, we will contact you and provide details of
where you must return the goods and other relevant instructions. You must then
immediately return the goods to us. We reserve the right, at our option, to collect the
goods from you. If we wish to collect the goods we will notify you of when they will
be collected by us.
12.6. Incorrectly priced or described goods and services
12.6.1. Whilst we try and ensure that all the information on our Website is accurate, errors
may occur. In the unlikely event that the price and/or description of an item listed on
the Website has been incorrectly advertised, we will not be under any obligation to
sell or provide those goods and services to you.
12.6.2. If we discover the error before sending you a Confirmation Notice we will at our
discretion, either reject your order and notify you of such rejection, or inform you as
soon as possible and give you the option of cancelling your order or reconfirming it
at the correct price and/or description. If we give you the option of cancelling your
order or reconfirming it at the correct price and/or description but either cannot
contact you or do not receive your response within 14 days of sending you
notification (whether or not you receive it), we will reject your order.
12.6.3. If we discover the error after sending you a Confirmation Notice we may, at our
discretion and without incurring any liability to you, cancel the Contract provided that
the error is, in our reasonable opinion, obvious and unmistakable and could have
reasonably been recognised by you. We will notify if we cancel the Contract.
12.6.4. If your order is cancelled or rejected and you have already paid for the Products, you
will receive a full refund in accordance with clause 12.8
12.7. Delivery by instalments
12.7.1. The Products may be sent to you in instalments. You may cancel the outstanding
part of your order and receive a refund, if you have already paid, of the purchase
price of the outstanding Products in accordance with clause 12.8
12.8. Processing refunds

Goods

12.8.1. We will examine any returned goods and will notify you about your refund or
replacement item via email within a reasonable period of time. We will usually
process a refund or delivery of a replacement item as soon as possible and, in any
case, within 30 days of the day we confirmed to you via e-mail that you are entitled
to it. Refunds will be made by crediting the payment card or electronic payment
account you used to purchase the goods.
12.8.2. We reserve the right to refuse to issue a refund or replacement and to recover the
cost of returning or collecting the goods in the event that the goods are found to
have suffered damage after delivery or have been misused or used other than in
accordance with the instructions or if the problem is due to normal wear and tear or
if the goods have not been returned with its original packaging. This does not affect
your statutory rights.

Services

12.8.3. We will notify you about your refund via email within a reasonable period of time.
We will usually process a refund as soon as possible and, in any case, within 30
days of the day we confirmed to you via e-mail that you are entitled to a refund.
Refunds will be made by crediting the payment card or electronic payment account
you used to purchase the services.

13. COMPLAINTS

13.1. If you have a comment, concern or complaint about any Products you have purchased from
us, please contact us via email at info@dewcadrechangeassociates.com or by post at 142
Pandy Road, Bedwas, Caerphilly, Mid Glamorgan, CF83 8EP.

14. INTELLECTUAL PROPERTY

14.1. The content of the Website is protected by copyright (including design copyrights), trade
marks, patent, database and other intellectual property rights and similar proprietary rights
which include, (without limitation), all rights in materials, works, techniques, computer
programs, source codes, data, technical information, trading business brand names,
goodwill, service marks utility models, semi-conductor topography rights, the style or
presentation of the goods or services, creations, inventions or improvements upon or
additions to an invention, confidential information, know-how and any research effort relating
to Dew Cadre (Change Associates) Ltd. moral rights and any similar rights in any country
(whether registered or unregistered and including applications for and the right to apply for
them in any part of the world) and you acknowledge that the intellectual property rights in the
material and content supplied as part of the Website shall remain with us or our licensors.
14.2. You may download or copy the content and other downloadable items displayed on the
Website subject to the condition that the material may only be used for personal
non-commercial purposes. Copying or storing the contents of the Website for other than
personal use is expressly prohibited.
14.3. You may retrieve and display the content of the Website on a computer screen, store such
content in electronic form on disk (but not any server or other storage device connected to a
network) or print one copy of such content for your own personal, non-commercial use,
provided you keep intact all and any copyright and proprietary notices. You may not
otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the
materials or content on the Website.
14.4. You acknowledge that any other use of the material and content of this Website is strictly
prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
reproduce, transmit, publish, display, distribute, commercially exploit or create derivative
works from such material and content.
14.5. No licence is granted to you in these Conditions to use any of our trade marks or those of
our affiliated companies.
14.6. Products sold by us and Website content may be subject to copyright, trade mark or other
intellectual property rights in favour of third parties. We acknowledge those rights.

15. WEBSITE USE

15.1. You are permitted to use the Website and the material contained in it only as expressly
authorised by us under our terms of use.

16. LIABILITY AND INDEMNITY

16.1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your
statutory rights; or will exclude or limit our liability for:
16.1.1. Death or personal injury resulting from our negligence
16.1.2. Fraud or fraudulent misrepresentation
16.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
16.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our
liability
16.2. The Website is provided on an 'as is' and 'as available' basis without any representation or
endorsement made and we make no warranties or guarantees, whether express or implied,
statutory or otherwise (unless otherwise expressly stated in these Conditions or required by
law) in relation to the information, materials, content or services found or offered on the
Website for any particular purpose or any transaction that may be conducted on or through
the Website including but not limited to, implied warranties of non-infringement, compatibility,
timeliness, performance, security, accuracy, condition or completeness, or any implied
warranty arising from course of dealing or usage or trade custom.
16.3. We will not be liable if theWebsite is unavailable at any time.
16.4. We make no representation or warranty of any kind express or implied statutory or otherwise
regarding the availability of the Website or that it will be timely or error-free, that defects will
be corrected, or that the Website or the server that makes it available are free of viruses or
bugs.
16.5. We will not be responsible or liable to you for any loss of content or material uploaded or
transmitted through the Website and we accept no liability of any kind for any loss or
damage resulting from action taken in reliance on material or information contained on the
Website.
16.6. We cannot guarantee and cannot be responsible for the security or privacy of the Website
and any information provided by you. You must bear the risk associated with the use of the
internet. In particular, we will not be liable for any damage or loss caused by a distributed
denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers,
spyware, adware or other material which is malicious or technologically harmful that may
infect your computer, peripheral computer equipment, computer programs, data or other
proprietary material as a result of your use of the Website or you downloading any material
posted or sold on the Website or from any website linked to it.
16.7. We will use all reasonable endeavours to carry out our obligations within a reasonable
period of time but will not be liable to you for any loss, costs or expenses arising directly or
indirectly from any delays in doing so.
16.8. We will not be liable, in contract or tort (including, without limitation, negligence), or
in respect of pre-contract or other representations (other than fraudulent
misrepresentations) or otherwise for:
16.8.1. any economic losses (including without limitation loss of revenues, profits,
contracts, business or anticipated savings and any other consequential loss);
or
16.8.2. any loss of goodwill or reputation; or
16.8.3. any special or indirect losses; or
16.8.4. any loss of data; or
16.8.5. wasted management or office time; or
16.8.6. any other loss or damage of any kind
suffered or incurred arising out of or in connection with the provision of any matter
under these Conditions and/or the Contract and/or the use of this
Website or any aspect related to your purchase of the Products even if
such losses are foreseeable or result from a deliberate breach
of these Conditions by us that would entitle you to terminate the Contract between us or as a
result of any action we have taken in response to your breach of
these Conditions. Without prejudice to the terms of this clause and in
the event that we are unable to rely upon it, our liability for all and any
losses you suffer as a result of us breaking the Contract, whether or not deliberate,
including those listed in clauses 16.8.1 to 16.8.6, is strictly limited to the purchase price of
the Products you purchased.
16.9. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and
suppliers, harmless immediately on demand, from and against all claims, including but not
limited to losses (including loss of profit, revenue, goodwill or reputation), costs and
expenses, including reasonable administrative and legal costs, arising out of any breach of
these Conditions by you, or any other liabilities arising out of your use of this Website or any
other person accessing the Website using your personal information with your authority.
16.10. This clause does not affect your statutory rights as a consumer, nor does it affect your
contractual cancellation rights.

17. FORCE MAJEURE

17.1. We shall have no liability for delays or failures in delivery or performance of our obligations
to you resulting from any act, events, omissions, failures or accidents that are outside of our
control ('Force Majeure'), which, without limitation, include:
17.1.1. Strikes, lock-outs or other industrial action
17.1.2. Shortages of labour, fuel, power, raw materials
17.1.3. Late, defective performance or non-performance by suppliers
17.1.4. Private or public telecommunication, computer network failures or breakdown of
equipment
17.1.5. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war.
17.1.6. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster or extreme weather conditions.
17.1.7. Impossibility of the use of railways, shipping, aircraft, motor transport or other means
of public or private transport.
17.1.8. Acts, decrees, legislation, regulations or restrictions of any government
17.1.9. Other causes, beyond our reasonable control
17.2. Our performance will be deemed to be suspended for the period that the event of Force
Majeure continues, and we will have an extension of time for performance for the duration of
that period. We will use our reasonable endeavours to minimise any delay caused by Force
Majeure or to find a solution by which our obligations may be performed despite the Force
Majeure event. We shall promptly notify you of any Force Majeure event giving details of it
and (where possible) the extent and likely duration of any delay.
17.3. Where the period of non-performance or delay in relation to any event of Force Majeure
exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or
us may, by written notice to the other, terminate the Contract with immediate effect upon
service.

18. PRIVACY POLICY

18.1. In order to monitor and improve customer service, we sometimes record telephone calls.
18.2. We shall be entitled to process your data in accordance with the terms of our Privacy Policy.
Please view this document for further information. All information provided by you will be
treated securely and in accordance with the Data Protection Act 1998 (as amended).
18.3. You can find full details of our Privacy Policy on the Website.

19. THIRD PARTY RIGHTS

19.1. Except for our affiliates, directors, employees or representatives, a person who is not a party
to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce
any term of the Contract but this does not affect any right or remedy of a third party that
exists or is available apart from that Act.

20. EXTERNAL LINKS

20.1. To provide increased value and convenience to our users, we may provide links to other
websites or resources for you to access at your sole discretion and risk. You acknowledge
and agree that, as you have chosen to enter the linked website we are not responsible for
the availability of such external sites or resources, and do not review or endorse and are not
responsible or liable in any way, whether directly or indirectly, for:
20.1.1. The privacy practices of such websites
20.1.2. The content of such websites, including (without limitation) any advertising, content,
products, goods or other materials or services on or available from such websites or
resources
20.1.3. The use which others make of these websites; or
20.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or
in connection with the use of or reliance upon any such advertising, content,
products, goods, materials or services available on and/or purchased by you from
such external websites or resources.

21. LINKING TO THE WEBSITE

21.1. You must not create a link to the Website from another website, document or any other
source without first obtaining our prior written consent.
21.2. Any agreed link must be:
21.2.1. To the Website's homepage
21.2.2. Established from a website or document that is owned by you and does not contain
content that is offensive, controversial, infringes any intellectual property rights or
other rights of any other person or does not comply in any way with the law in the
UK and the law in any country from which they are hosted
21.2.3. Provided in such a way that is fair and legal and does not damage our reputation or
take advantage of it
21.2.4. Established in such a way that does not suggest any form of association, approval
or endorsement on our part where none exists
21.3. We have no obligation to inform you if the address of the Website home page changes and it
is your responsibility to ensure that any link you provide to our homepage is at all times
accurate.
21.4. We reserve the right to withdraw our consent without notice and without providing any
reasons for withdrawal. Upon receiving such notice you must immediately remove the link
and inform us once this has been done.

22. NOTICES

22.1. All notices given by you to us must be given to us at 142 Pandy Road, Bedwas, Caerphilly,
Mid Glamorgan, CF83 8EP or by using info@dewcadrechangeassociates.com. We may
give notice as described in clause 3
22.2. Notice will be deemed received and properly served immediately when posted on our
Website, 24 hours after an email is sent, or three days after the date of posting of any letter.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that
such letter was properly addressed, stamped and placed in the post and, in the case of an
email, that such email was sent to the specified email address of the addressee.

23. ENTIRE AGREEMENT

23.1. The Contract represents the entire agreement between us in relation to the subject matter of
the Contract and supersede any prior agreement, understanding or arrangement between
us, whether oral or in writing.
23.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any
express or implied representation, undertaking or promise given by the other from anything
said or written in any negotiations between us prior to such Contract except as has been
expressly incorporated in such Contract.
23.3. Neither of us shall have any remedy in respect of any untrue statement made by the other,
whether orally or in writing, prior to the date of any Contract (unless such untrue statement
was made fraudulently) and the other party's only remedy shall be for breach of contract as
provided in these Conditions.

24. GENERAL

24.1. We reserve the right to change the domain address of this Website and any services,
products, product prices, product specifications and availability at any time.
24.2. All prices and descriptions supersede all previous publications. All product descriptions are
approximate.
24.3. Every effort is made to keep information regarding stock availability on the Website up to
date. However, we do not guarantee that this is the case, or that stock will always be
available.
24.4. If any provision of these terms and conditions is held by any competent authority to be
invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract
and the remainder of the provision in question will not be affected.
24.5. All Contracts are concluded and available in English only.
24.6. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of
your obligations under it or any of these terms and conditions, or if we fail to exercise any of
the rights or remedies to which we are entitled under the Contract, this shall not constitute a
waiver of such rights or remedies and shall not relieve you from compliance with your
obligations.
24.7. A waiver by us of any default shall not constitute a waiver of any subsequent default.
24.8. No waiver by us of any of these Conditions or of any other term of a Contract shall be
effective unless it is expressly stated to be a waiver and is communicated to you in writing in
accordance with clause 3
24.9. Any Contract between you and us is binding on you and us and on our respective
successors and assigns. You may not transfer, assign, charge or otherwise dispose of the
Contract, or any of your rights or obligations arising under it, without our prior written
consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract,
or any of our rights or obligations arising under it, at any time during the term of the Contract.

25. GOVERNING LAW AND JURISDICTION

25.1. The Website is controlled and operated in the United Kingdom.
25.2. Every purchase you make shall be deemed performed in England and Wales.
25.3. The Conditions and any Contract brought into being as a result of usage of this Website will
be governed by the laws of England and Wales and you irrevocably agree to submit to the
exclusive jurisdiction of the courts of England and Wales.

WEBSITE - TERMS AND CONDITIONS OF USE

Please read these terms and conditions carefully as they contain important information about
your rights and obligations when using this website (the 'Website') and in particular clause 10.3

The Website is owned and operated by Dew Cadre (Change Associates) Ltd. ('we'/'us'/'our'), a limited
company registered in England and Wales under company number: 7587829 having our registered office
at 142 Pandy Road, Bedwas, Caerphilly, Mid Glamorgan, CF83 8EP . Our VAT Number is: 11034816.

The term 'you' refers to the user or viewer of our Website.

By browsing on or using the Website you are agreeing to comply with and be bound by these terms and
conditions which, together with our privacy policy, governs our relationship with you regarding the use of
our Website.

1. ACCESS

1.1. You will be able to access parts of the Website without having to register any details with us.
However, from time to time certain areas of this Website may be accessible only if you are a
registered user.
1.2. You are responsible for making all arrangements necessary for you to have access to our
Website. You are also responsible for ensuring that all persons who access our Website
through your internet connection are aware of these terms, and that they comply with them.
1.3. We make reasonable efforts to ensure that this Website is available to view and use 24
hours a day throughout each year however, this is not guaranteed. The Website may be
temporarily unavailable at anytime because of: server or systems failure or other technical
issues; reasons that are beyond our control; required updating, maintenance or repair
1.4. Where possible we will try to give you advance warning of maintenance issues but shall not
be obliged to do so.

2. REGISTERING ON THIS WEBSITE

2.1. When registering on the Website you must choose a username and password. You are
responsible for all actions taken under your chosen username and password.
2.2. By registering on the Website you undertake:
2.2.1. That all the details you provide to us for the purpose of registering on the Website
are true, accurate, current and complete in all respects
2.2.2. You will notify us immediately of any changes to the information provided on
registration
2.2.3. You are over 18 or if under 18 you have a parent or guardian's permission to register
with the Website in conjunction with and under their supervision
2.2.4. To only use the Website using your own username and password
2.2.5. To make every effort to keep your password safe
2.2.6. Not to disclose your password to anyone
2.2.7. To change your password immediately upon discovering that it has been
compromised
2.2.8. To neither transfer or sell your username or password to anyone, nor permit, either
directly or indirectly, anyone other than you to use them
2.3. You authorise us to transmit your name, address and other personal information supplied by
you (included updated information) to obtain information from third parties about you,
including, but not limited to, credit reports and so that we may authenticate your identity.

3. ELIGIBILITY TO PURCHASE FROM THE WEBSITE

3.1. To be eligible to purchase the Products on this Website and lawfully enter into and form
contracts with us, you must:
3.1.1. Be 18 years of age or over
3.1.2. Be legally capable of entering into a binding contract
3.1.3. Provide full details of an address in the United Kingdom or the European Economic
Area (if you reside in the EEA) for the performance or delivery of the Products
3.2. If you are under 18, you may only use the Website in conjunction with, and under the
supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

4. INTELLECTUAL PROPERTY

4.1. The content of the Website is protected by copyright (including design copyrights), trade
marks, patent, database and other intellectual property rights and similar proprietary rights
which include, (without limitation), all rights in materials, works, techniques, computer
programs, source codes, data, technical information, trading business brand names,
goodwill, service marks utility models, semi-conductor topography rights, the style or
presentation of the goods or services, creations, inventions or improvements upon or
additions to an invention, confidential information, know-how and any research effort relating
to Dew Cadre (Change Associates) Ltd. moral rights and any similar rights in any country
(whether registered or unregistered and including applications for and the right to apply for
them in any part of the world).
4.2. You acknowledge that the intellectual property rights in the material and content supplied as
part of the Website shall remain with us or our licensors.
4.3. You may download or copy the content and other downloadable items displayed on the
Website subject to the condition that the material may only be used for personal
non-commercial purposes. Copying or storing the contents of the Website for other than
personal use is expressly prohibited.
4.4. You may retrieve and display the content of the Website on a computer screen, store such
content in electronic form on disk (but not any server or other storage device connected to a
network) or print one copy of such content for your own personal, non-commercial use,
provided you keep intact all and any copyright and proprietary notices.
4.5. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes
any of the materials or content on the Website.
4.6. You acknowledge that any other use of the material and content of this Website is strictly
prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy,
reproduce, transmit, publish, display, distribute, commercially exploit or create derivative
works from such material and content.
4.7. No licence is granted to you to use any of our trade marks or those of our affiliated
companies.

5. DISCLAIMER

5.1. It shall be your responsibility to ensure that any products, services or information available
through the Website meet your specific requirements.
5.2. We will not be liable to you if the Website is unavailable at any time.
5.3. We attempt to ensure that the information available on the Website at any time is accurate.
However, we do not guarantee the accuracy or completeness of material on this Website.
We use all reasonable endeavours to correct errors and omissions as quickly as practicable
after becoming aware or being notified of them. We make no commitment to ensure that
such material is correct or up to date.
5.4. All drawings, images, descriptive matter and specifications on the Website are for the sole
purpose of giving an approximate description for your general information only and should
be used only as a guide.
5.5. Any prices and offers are only valid at the time they are published on the Website.
5.6. All prices and descriptions supersede all previous publications.
5.7. Every effort is made to keep information regarding stock availability on the Website up to
date. However, we do not guarantee that this is the case, or that stock will always be
available.
5.8. The Website is provided on an 'as is' and 'as available' basis without any representation or
endorsement made and we make no warranties or guarantees, whether express or implied,
statutory or otherwise (unless otherwise expressly stated in these terms and conditions or
required by law) in relation to the information, materials, content or services found or offered
on the Website for any particular purpose or any transaction that may be conducted on or
through the Website including but not limited to, implied warranties of non-infringement,
compatibility, timeliness, performance, security, accuracy, condition or completeness, or any
implied warranty arising from course of dealing or usage or trade custom.
5.9. We make no representation or warranty of any kind express or implied statutory or otherwise
regarding the availability of the Website or that it will be timely or error-free, that defects will
be corrected, or that the Website or the server that makes it available are free of viruses or
bugs.
5.10. We will not be responsible or liable to you for any loss of content or material uploaded or
transmitted through the Website and we accept no liability of any kind for any loss or
damage from action taken in reliance on material or information contained on the Website.
5.11. We cannot guarantee and cannot be responsible for the security or privacy of the Website
and any information provided by you.
5.12. You must bear the risk associated with the use of the internet. In particular, we will not be
liable for any damage or loss caused by a distributed denial-of-service attack, any viruses
trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is
malicious or technologically harmful that may infect your computer, peripheral computer
equipment, computer programs, data or other proprietary material as a result of your use of
the Website or you downloading any material posted or sold on the Website or from any
website linked to it.
5.13. We reserve the right to disclose such information to law enforcement authorities as we
reasonably feel is necessary should you breach this agreement.

6. USE OF THE WEBSITE

6.1. You are permitted to use the Website and the material contained in it only as expressly
authorised by us and in accordance with these terms and conditions, as may be amended
from time to time without notice to you.
6.2. We provide access and use of the Website on the basis that we exclude all representations,
warranties and conditions to the maximum extent permitted by law.
6.3. We reserve the right to:
6.3.1. Make changes to the information or materials on this Website at any time and
without notice to you.
6.3.2. Temporarily or permanently change, suspend or discontinue any aspect of the
Website, including the availability of any features, information, database or content
or restrict access to parts of or the entire Website without notice or liability to you or
any third party.
6.3.3. Refuse to post material on the Website or to remove material already posted on the
Website
6.4. You may not use the Website for any of the following purposes:
6.4.1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful,
vulgar, obscene, or otherwise objectionable material
6.4.2. Transmitting material that encourages conduct that constitutes a criminal offence,
results in civil liability or otherwise
6.4.3. Breaching any applicable local, national or international laws, regulations or code of
practice
6.4.4. Gaining unauthorised access to other computer systems
6.4.5. Interfering with any other person's use or enjoyment of the Website
6.4.6. Breaching any laws concerning the use of public telecommunications networks
6.4.7. Interfering with, disrupting or damaging networks or websites connected to the
Website
6.4.8. Utilisation of data mining, robots or similar data gathering and extraction tools to
extract (whether once or many times) for re-utilisation of any substantial parts of the
Website
6.4.9. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or
promotional material or any other form of similar solicitation
6.4.10. To create and/or publish your own database that features all or substantial parts of
the Website
6.4.11. Making, transmitting or storing electronic copies of materials protected by copyright
without the prior permission of the owner
6.5. In addition, you must not:
6.5.1. Knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers,
spyware, adware or other material which is malicious or technologically harmful to
the Website
6.5.2. Attempt to gain unauthorised access to the Website, the server on which the
Website is stored or any server, computer or database connected to it
6.5.3. Attack the Website via a denial-of-service attack or a distributed denial-of service
attack
6.5.4. Damage or disrupt any part of the Website, any equipment or network on which the
Website is stored or any software used for the provision of the Website
6.6. A breach of this clause may be a criminal offence under the Computer Misuse Act 1990. We
may report any such breach to the relevant law enforcement authorities and disclose your
identity to them. In the event of such a breach, your right to use the Website will cease
immediately.

7. SUSPENDING OR TERMINATING YOUR ACCESS

7.1. We reserve the right to terminate or suspend your access to the Website immediately and
without notice to you if:
7.1.1. You fail to make any payment to us when due
7.1.2. You breach the terms of these terms and conditions (repeatedly or otherwise)
7.1.3. You are impersonating any other person or entity
7.1.4. When requested by us to do so, you fail to provide us within a reasonable time with
sufficient information to enable us to determine the accuracy and validity of any
information supplied by you, or your identity
7.1.5. We suspect you have engaged, or about to engage, or have in anyway been
involved, in fraudulent or illegal activity on the Website.

8. LINKING TO THE WEBSITE

8.1. You must not create a link to the Website from another website, document or any other
source without first obtaining our prior written consent.
8.2. Any agreed link must be:
8.2.1. To the Website's homepage
8.2.2. Established from a website or document that is owned by you and does not contain
content that is offensive, controversial, infringes any intellectual property rights or
other rights of any other person or does not comply in any way with the law in the
UK and the law in any country from which they are hosted
8.2.3. Provided in such a way that is fair and legal and does not damage our reputation or
take advantage of it
8.2.4. Established in such a way that does not suggest any form of association, approval
or endorsement on our part where none exists
8.3. We have no obligation to inform you if the address of the Website home page changes and it
is your responsibility to ensure that any link you provide to our homepage is at all times
accurate.
8.4. We reserve the right to withdraw our consent without notice and without providing any
reasons for withdrawal. Upon receiving such notice you must immediately remove the link
and inform us once this has been done.

9. EXTERNAL LINKS

9.1. To provide increased value and convenience to our users, we may provide links to other
websites or resources for you to access at your sole discretion and risk. You acknowledge
and agree that, as you have chosen to enter the linked website we are not responsible for
the availability of such external sites or resources, and do not review or endorse and are not
responsible or liable in any way, whether directly or indirectly, for:
9.1.1. The privacy practices of such websites
9.1.2. The content of such websites, including (without limitation) any advertising, content,
products, goods or other materials or services on or available from such websites or
resources
9.1.3. The use which others make of these websites
9.1.4. Any damage, loss or offence caused or alleged to be caused to you, arising from or
in connection with the use of or reliance upon any such advertising, content,
products, goods, materials or services available on and/or purchased by you from
such external websites or resources.

10. LIMITATION OF LIABILITY AND INDEMNITY

10.1. Notwithstanding any other provision in these terms and conditions, nothing will affect or limit
your statutory rights; or will exclude or limit our liability for:
10.1.1. Death or personal injury resulting from our negligence
10.1.2. Fraud or fraudulent misrepresentation
10.1.3. Action pursuant to section 2(3) of the Consumer Protection Act 1987
10.1.4. Any matter for which it would be unlawful for us to exclude or attempt to exclude our
liability
10.2. We will not be liable, in contract or tort (including, without limitation, negligence), or in
respect of pre-contract or other representations (other than fraudulent or negligent
misrepresentations) or otherwise for the below mentioned losses which you have suffered or
incurred arising out of or in connection with the provision of any matter in these terms and
conditions even if such losses are forseeable or result from a deliberate breach by us or as a
result of any action we have taken in response to your breach:
10.2.1. Any economic losses (including without limitation loss of revenues, profits, contracts,
business or anticipated savings)
10.2.2. Any loss of goodwill or reputation; or
10.2.3. Any special or indirect losses; or
10.2.4. Any loss of data
10.2.5. Wasted management or office time
10.2.6. Any other loss or damage of any kind
10.3. You agree to fully indemnify, defend and hold us, and our officers, directors, employees and
suppliers, harmless immediately on demand, from and against all claims, including but not
limited to losses (including loss of profit, revenue, goodwill or reputation), costs and
expenses, including reasonable administrative and legal costs, arising out of any breach of
these terms and conditions by you, or any other liabilities arising out of your use of this
Website or any other person accessing the Website using your personal information with
your authority.
10.4. This clause does not affect your statutory rights as a consumer.

11. GENERAL

11.1. We reserve the right to change the domain address of this Website and any services,
products, product prices, product specifications and availability at any time.
11.2. If any provision of these terms and conditions is held by any competent authority to be
invalid or unenforceable in whole or in part, the validity of the other provisions in these terms
and conditions and the remainder of the provision in question will not be affected.
11.3. All Contracts are concluded and available in English only.
11.4. If we fail, at any time to insist upon strict performance of any of your obligations under these
terms and conditions, or if we fail to exercise any of the rights or remedies to which we are
entitled under these terms and conditions, it shall not constitute a waiver of such rights or
remedies and shall not relieve you from compliance with your obligations.
11.5. A waiver by us of any default shall not constitute a waiver of any subsequent default.
11.6. No waiver by us of any of these terms and conditions shall be effective unless it is expressly
stated to be a waiver and is communicated to you in writing.

12. GOVERNING LAW AND JURISDICTION

12.1. The Website is controlled and operated in the United Kingdom.
12.2. These terms and conditions will be governed by the laws of England and Wales and you
irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.